![]() If you alternatively use a browser to login, ensure it is Not at the login page. On the Test PC Log off the VPN Plugin/Citrix SSO and ensure it is NOT waiting for credential entry if it is, close it to ensure the trace does not miss the Client Hello.On the Test PC, Install Wireshark and the WinPcap add-on that Wireshark requests to also install.If using Citrix SSO app, also clear the logs so irrelevant data will be removed. If using Citrix SSO app see debug logging guide here. Open the VPN plugin on the PC (see if the icon is hidden) then navigate to 3-bar menu->Configuration->Check Enable debug logging. On the Test PC, Enable VPN Plugin Debug logging or Citrix SSO Logging.Test PC refers to the PC (or thin client) used to replicate issues. Additional information is provided for some steps marked by "**". These steps should be followed in the order provided to ensure the necessary date is captured.
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